In March 2013, WHMCS released v5.2 with an important Support enhancement, Feedback scores and comments. This has been immense help for our managers to find out tickets where clients are unhappy and tickets where clients are really happy with the support provided.
We have always been very open with our customers, so we have decided to disclose full statistics of our Support team in April 2013.
April 2013
Total support tickets opened – 776 (across all 7 departments in LaceHost/Leapswitch brand)
Average Ratings Graph –
Support ticket ratings in April 2013
Overall , this looks like a good average. We are continuously working hard to improve our support responses and resolutions.
In June, I will post May 2013 statistics so that we can compare with April and see how we performed.
Let us know your feedback in the comments.
Thank you for hosting with Leapswitch Networks,
Team Leapswitch